CALL CENTRE TERMINATION

CALL CENTRE TERMINATION 



Set Up Your Virtual Contact Center in Minutes


Setting up a cloud contact center doesn't need to be difficult. Golden Telecom is the first effective, affordable, and easy-to-use cloud-based contact center solution for business. Finally, you don't need to pay premium pricing for amazing call quality and enterprise features like Advanced IVR, ACD, Live Call Monitoring, Flexible Call Queueing and many more. Experience the best cloud contact center solution for business and try Golden Telecom  risk-free.


Expect the Best from Your Cloud-Based Call Center Traffic.


Virtual Call Center Overview Managing Your Contact Center at Golden Telecom Advantage.


Managing Your Virtual Call Center


The Golden Telecom  Call center  platform allows you to:

  • Route calls to the right agent every time with automated call distribution
  • Set up custom greetings and unlimited IVR branches as your call flow requires
  • Choose standard ring rules or set up custom call queue routing options
  • Receive voicemail transcriptions via email
  • Make outbound calls with custom caller ID to any global destination from your secure WebRTC phone
  • Manage your virtual contact center from anywhere via an intuitive web-based call center interface.


GOLDEN TELECOM collective years of experience have enabled us to build an internal infrastructure that can handle highly intensive calls and as a result, allows us to specialise in termination services for high volume dialling.

Built with architecture featuring N+1 redundancy, our platform has been purpose built for VoIP traffic and as a result, we achieved 99.8% of service uptime throughout 2013.

By utilising multiple switches in multiple locations and initiating interconnects with global, Tier 1 terminating networks worldwide, GOLDEN TELECOM provide a continuity of service that's rarely seen in the market. 



KEY FEATURES 

  • A bespoke Client Portal enabling real time monitoring of all activity.
  • Architecture built with N+1 redundancy.
  • A Termination network specifically designed for high volume dialing.
  • An internal infrastructure that can reliably handle very highly intensive calls.
  • A resilient & stable terminating network..

Cloud Contact Center Pricing

Inbound & Outbound Calling Automatic Call Distributor (ACD) Interactive Voice Response (IVR)Call Controls Superior Call Quality 24/7 Phone Support Unlimited Concurrent Calls Quality Management Advanced Reporting Customized Reporting CRM Data Dips Sales force Integration Bring Your Own Carrier.

 Contact$ 25 / user 

 Perfect for small and growing teams Enterprise$ 75 $50 / user 

 Become a beta user and enjoy our lowest pricing ever Limited-Time.


View All Features


Virtual Call Center Platforms Features

Cloud IVR

Help your callers navigate themselves to the best agent for their needs. Easily manage your IVR menus, intros, and routing options from your user interface.

Offer helpful advice to your agents during calls without alerting the customer with call whisper or take over with call barge.


Call Recording

The GOLDEN TELECOM's User Interface makes it easy to store and manage your contact center's call recordings.


Secure HD Voice

GOLDEN TELECOM's global infrastructure ensures you get amazing call quality no matter where in the world you are calling.


Call Queues

Set up unlimited call queues and manage advanced features like custom ring rules, queue callback, custom greetings and more from your User Interface.


Global Voice Coverage

Instantly activate virtual phone numbers in 160+ countries and enjoy the most competitive rates worldwide.


WebRTC Softphone

Enjoy superior quality voice when you upgrade your existing hard phones to the GOLDEN TELECOM  WebRTC softphone.


Analytics

Monitor your contact center analytics around users, queues, call outcomes, and much more with Genius reports.


Call Monitoring

Listen to your agent and customer interactions for training purposes or to ensure quality standards are being met. Includes call whisper and barge.


Call Disposition

Track call outcomes and maintain customer information with summary notes and call disposition ratings.


ACD (Call Routing)

Automatically route your company's calls to the right agent every time. Create custom call routing, ring rules, and more.


Web-Based Interface

Your GOLDEN TELECOM's user interface makes it easier than ever to manage your contact center from any device and any location.



Why GOLDEN TELECOM ?


Founded by consultants with years of experience in the ICT sector, our technical know-how and industry experience has allowed us to adapt and tailor our services to the individual needs of each business that we work with.


Please Contact us to see how we can help your business.

CLOUD VOIP TAILORED FOR YOU

Still Have Questions About Our Service?


Schedule a free demo with one of our customer experience experts and see just how easy our  solution's can be.